Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.
Introduction
Chalet Hikaru, operated by Kaizen Growth Limited ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- • Make a booking or reservation
- • Subscribe to our newsletter
- • Contact us via email or contact form
- • Participate in surveys or promotions
This information may include your name, email address, phone number, payment information, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We use this information to analyze trends, administer the site, and gather demographic information.
How We Use Your Information
We use the information we collect to:
- • Process your bookings and reservations
- • Send you confirmation emails and booking information
- • Respond to your inquiries and provide customer support
- • Send you marketing communications (with your consent)
- • Improve our website and services
- • Comply with legal obligations
- • Prevent fraudulent transactions and protect against security threats
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- • Service providers who assist us in operating our website and conducting our business
- • Payment processors to complete transactions
- • Law enforcement or regulatory authorities when required by law
All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- • Access the personal information we hold about you
- • Request correction of inaccurate or incomplete information
- • Request deletion of your personal information
- • Object to or restrict the processing of your information
- • Withdraw consent for marketing communications at any time
Cookies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: +81-90-7729-5383
Address: 2940-21 Hokujo, Hakuba, Kitaazumi District, Nagano 399-9301, Japan